Leader of End User Experience Management Provides Proactive IT Insight and Pre-emptive Problem Detection for Allscripts Enterprise Electronic Health Record (EHR) Application
BOSTON, MA (USA) — February 24, 2010 — Aternity Inc., the industry’s technology leader in end user experience management solutions for Global 1000 enterprises, announced today that HealthCare Partners, a top-rated coordinated-care medical group in Southern California, has selected the Aternity Frontline Performance Intelligence (FPI) Platform for its strategic end user experience management initiatives. With Aternity, HealthCare Partners is monitoring and analyzing the performance of its Allscripts™ Enterprise EHR deployment across its network base of more than 1,100 employed and affiliated primary care physicians and over 3,000 employed and contracted specialists.
By uniquely transforming every desktop, real or virtual, into a self-monitoring platform that is user-experience aware, the Aternity Frontline Performance Intelligence Platform arms ITand business executives with empirical evidence on how application performance and usage impacts end users’ productivity and how to optimize their technology to improve it. The Aternity FPI platform culls end user performance and usage metrics from mission-critical applications in both real and virtual desktop environments, enabling enterprises to quickly gain the agility required to rapidly address issues before they impact business results. Rapid implementation and integration result in immediate ROI.
“Our due diligence process to find the right tool that could provide comprehensive visibility into Allscripts Enterprise application’s end-user response time was a multi-year effort because of the application’s diverse technologies,” said Royce Uehara, Director of Clinical Information Systems (CIS) at HealthCare Partners. “It was critical that the solution we selected would be able drive a user-centric, proactive approach to our APM strategy. With Aternity, we can now preemptively detect issues, dynamically isolate the impacted users, and automatically identify probable cause, while also ensuring that our mission-critical business applications stay on target to deliver optimal up-time and service levels.”
“We are very proud to work alongside a medical group that has been publicly recognized for its health information technology systems that support clinical decision-making and promote evidence-based care,” said Trevor Matz, President and CEO of Aternity. “With the addition of Aternity’s user-centric, proactive management capabilities, HealthCare Partners can focus on patient care versus worrying about application performance issues.”
HealthCare Partners manages and operates medical groups and affiliated physician networks nationally in its pursuit of excellent quality healthcare delivered in a dignified and compassionate manner. HealthCare Partners operates HealthCare Partners Affiliates Medical Group (California), JSA Healthcare Corporation (Florida and Nevada), The Camden Group (national consulting firm), and the HealthCare Partners Institute.
In California, HealthCare Partners Affiliates Medical Group (HCPAMG) has consistently earned awards for clinical excellence, patient satisfaction, and the use of information technology in patient care from the Integrated Healthcare Association (IHA). With more than 1,100 employed and affiliated primary care physicians and over 3,000 employed and contracted specialists, HealthCare Partners cares for more than 500,000 patients in the Los Angeles, Long Beach, South Bay, Pasadena/San Gabriel Valley, and San Fernando and Santa Clarita Valley areas, and North Orange County. In addition to its primary care doctors’ offices, HealthCare Partners provides medical services through its urgent care centers, medical spas, and an ambulatory surgery center. For more information, please visit www.healthcarepartners.com.
Aternity redefines real end user experience management by delivering the industry’s first Frontline Performance Intelligence (FPI) Platform, effectively transforming every desktop – real or virtual – into a self-monitoring platform that is user experience aware. By arming organizations with user-centric, proactive IT management capabilities, the Aternity FPI Platform dramatically reduces business disruption and increases user productivity. With Aternity’s 360 degree view of end user experience, advanced analytics for preemptive problem detection and cause analysis, and right-time decision support capabilities, Global 1000 enterprises finally have the empirical evidence on how application performance and usage impacts business results, providing them with a path for constant improvement.
Aternity was recently named a Gartner Cool Vendor in IT Operations, a Top 10 Most Promising Start-up by Ernst & Young and Globes, and a Top 50 Startup by InformationWeek. In addition, the company has received prestigious industry recognition from the American Business Awards, the International Business Awards, The Marker, and NetworkWorld Magazine. To learn how Aternity can bring winning performance to your frontline and to find out if you qualify for a free proof-of-concept, visit www.aternity.com.
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Aternity Media Contacts
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