QoS Analysis

User-Centric, Proactive IT Management with Aternity

With Aternity's advanced analytics and correlation, Global 2000 companies gain the insight they need around the analysis and optimization of key data providing the ability to:

• Correlate application activities and desktop performance metrics, e.g. CPU, Memory, Swap File, etc.
• Correlate offending applications and desktop performance metrics, i.e. identify applications that are CPU and Memory “Hogs”
• Determine quality of application service by number of errors generated and user productivity impact
• Determine quality of application service by performance and user productivity impact
• Identify number of application users (for each specific application) by location / department, etc.
• Identify application function / module usage within each application by location / department, etc.

• "Aternity provides in-depth visibility into how applications are performing."

  Identify time spent by users in each function / module
• Identify number of activities performed within each application, e.g. number of email sent or received, by location, configurations, backend server, etc.
• Understand application function / activity click-through, i.e. usage trail
• Understand usage correlation between different applications, e.g. Instant Messaging vs. Outlook, SAP vs. Siebel
• Set, maintain and troubleshoot end point configuration according to multiple gold standards, including driver versions, applications, software configuration and hardware configuration
• Compare user activity with pre-scripted guidelines, e.g. call center scripts, and find non-conforming users rapidly to re-engage in training
   

Visit Aternity's FPI Resource Library to learn more about how enterprises everywhere are leveraging a user-centric approach to proactive IT Management.