Detect: Automatically Identify Problems before End Users and Business Activities are Impacted

Dramatically Reducing Business Disruption and Increasing User Productivity

Aternity's FPI Platform detects performance problems before users are impacted.

The Aternity Frontline Performance Intelligence (FPI) Platform Analytic Engine performs continuous comparisons between the Baselines and Autonomic Performance Profiles of frontline users sharing a similar performance experience. As a result, performance deviations of any magnitude are automatically detected, for groups of users of any size, with no manual configuration and/or intervention.

When a group of end users experience abnormal performance in relation to their Autonomic Performance Profile, they are deemed to have a “symptom”.  An example of a symptom is “15 users with higher than normal response time for Application Siebel: Logon”. 

A “problem” is composed of a list of impacted users, a list of symptoms, and a probable cause analysis. The system performs “problem minimization”, through its Problem Lifecycle Manager, by combining like symptoms together, minimizing the number of alerts sent to the Aternity FPI Platform console.

The Aternity FPI Platform Administrator can alter the detection sensitivity for any application, while also controlling the amount performance is allowed to deviate, for each application, before generating alerts.

When the Autonomic Performance Profile (i.e., the users’ performance profile) deviates from the established Baseline, the Aternity FPI Platform automatically detects that a problem is occurring.  Once a problem has been detected, the Aternity platform dynamically isolates the impacted applications, business processes and users, and automatically identifies business impact and probable cause.
 
So, by the time a user calls the Helpdesk, they already know:

• When the problem started
• What applications and business processes are affected
• How many users are impacted
• What the cause of the problem actually is

A quick glance at the Aternity problem chart, reveals the magnitude of the digital pain, users are experiencing at that moment.

By clicking on the group of impacted users, helpdesk personnel can drill down into the details of each user.   

• The last 10 business activities performed by the user(s) and what the latency, response time, throughput and end-to-end transaction time was for each activity
• What processes are currently running, whether they had generated error messages and what their latency is
• Whether any processes are non-responding or whether
  any application had crashed
• The Key Desktop Performance Indicators (KPIs), such as the CPU and memory utilization, at the time of the problem

Problems are rarely static over time, so the list of effected users may change over the lifecycle of the problem. This phenomenon is also relevant to problem analysis, and is traceable in the Aternity FPI Platform.

In addition to detecting end-to-end application performance problems and determining their cause, the Aternity FPI Platform also detects desktop-related application problems such as:

• Pop-up error messages
• Non-responding processes
• Crashed applications

To learn more how Aternity generates business intelligence from Frontline Performance Metrics, download the new technical whitepaper on Analytics today.