The patented Aternity Frontline Performance Intelligence (FPI) Platform Analytic Engine performs continuous comparisons between the Baselines and Autonomic Performance Profiles, i.e. the automatically generated, dynamic performance profiles of frontline users. When the Autonomic Performance Profile deviates from the established Baseline, the Aternity FPI Platform automatically detects that a problem is occurring. Once a problem has been detected, the Aternity platform dynamically isolates the impacted applications, business processes and users, and automatically identifies business impact and probable cause. Performance deviations of any magnitude are automatically detected, for groups of users of any size, with no manual configuration and/or intervention.Problems are rarely static over time, so the list of impacted users for any problem may change over the lifecycle of the problem. This phenomenon is traceable throughout the lifecycle of the problem in the Aternity FPI Platform.So, by the time a user calls the Helpdesk, the support staff already know: