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Home   >   Products   >   How it Works   >   Detect
Overview
Frontline Performance Intelligence
How it Works
Monitor
Analyze
Detect
Correlate
Visualize
Integrate
FPI Solution Packs
Platform Architecture
Business Benefits
Proof of Concept

Automatically Identify Problems before End Users are Impacted

Dramatically Reducing Business Disruptions and MTTR 

The patented Aternity Frontline Performance Intelligence (FPI) Platform Analytic Engine performs continuous Aternity-Detect-End-User-Experience-Problemscomparisons between the Baselines and Autonomic Performance Profiles, i.e. the automatically generated, dynamic performance profiles of frontline users. When the Autonomic Performance Profile deviates from the established Baseline, the Aternity FPI Platform automatically detects that a problem is occurring.  Once a problem has been detected, the Aternity platform dynamically isolates the impacted applications, business processes and users, and automatically identifies business impact and probable cause. Performance deviations of any magnitude are automatically detected, for groups of users of any size, with no manual configuration and/or intervention.

Problems are rarely static over time, so the list of impacted users for any problem may change over the lifecycle of the problem. This phenomenon is traceable throughout the lifecycle of the problem in the Aternity FPI Platform.

So, by the time a user calls the Helpdesk, the support staff already know:

  • When the problem started
  • Which applications and business processes are affected
  • How many users are impacted
  • Who the impacted users are and where they are located
  • What the cause of the problem actually is  
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