Customer Support
Aternity's customer support programs span every aspect of implementation, deployment and maintenance, including:
- Telephone and web-based technical support
- Software subscription services
- Secure customer portal
- Software upgrades
- Product documentation
- Release notes
- Remote data analysis
- Aternity Knowledge Base
Support Center Availability
Call Center Hours of Operation: 8:00 AM EST to 8:00 PM EST.
Aternity clients can reach our support team at +888-716-3397.
Online Support Access
Clients who are currently under an Aternity maintenance agreement may also log-in and track the progress of issues by using our online customer support system, a web-based support service, 24 hours a day, 7 days a week.
- Open new issues
- See all investigative actions
- Add information and comments
- Search a database of known issues
- See statistical information about usage history
- Close issues and provide feedback
To access online Support Directly: